Privacy Policy

Personal Information

We may collect personal information that you provide directly, including:

• Name, email address, and contact information
• Professional credentials and practice information
• Account credentials and preferences
• Payment and billing information

Protected Health Information (PHI)

As a healthcare technology provider, we may process PHI on behalf of our customers, including:

• Patient names and contact information
• Appointment and scheduling data
• Treatment and visit information
• Healthcare provider communications

Technical Information

We automatically collect certain technical information, including:

• IP addresses and device identifiers
• Browser type and operating system
• Usage patterns and feature interactions
• Performance and error logs

We use the information we collect to:

• Provide and maintain our patient flow management services
• Process transactions and manage billing
• Communicate with you about your account and our services
• Improve our platform and develop new features
• Ensure compliance with healthcare regulations
• Detect and prevent fraud or security threats
• Respond to legal requests and protect our rights

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: With trusted vendors who assist in platform operations
• Legal compliance: When required by law or to protect rights and safety
• Business transfers: In connection with mergers or acquisitions
• De-identified data: Aggregated, anonymized data for research and improvement

We implement comprehensive security measures to protect your information:

• End-to-end encryption for data transmission and storage
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Employee training on privacy and security best practices
• Incident response and breach notification procedures
• SOC 2 Type II compliance certification

Patient Trackers is designed to meet HIPAA requirements for healthcare technology providers. We serve as a Business Associate for covered entities and maintain appropriate safeguards for PHI.

Our HIPAA compliance includes:

• Business Associate Agreements (BAAs) with healthcare customers
• Administrative, physical, and technical safeguards
• Regular risk assessments and compliance monitoring
• Breach notification and incident response procedures
• Employee training on HIPAA requirements

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your personal information
• Opt out of certain communications
• Data portability for your information
• File complaints with regulatory authorities

To exercise these rights, please contact us using the information provided below.

We retain personal information only as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on the type of information and applicable regulations.

Generally, we retain:

• Account information for the duration of your subscription
• PHI according to healthcare record retention requirements
• Technical logs for up to 12 months
• Billing information for 7 years for tax purposes

If you have questions about this Privacy Policy or our privacy practices, please contact us:

This Privacy Policy may be updated periodically. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.